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loyale klanten Archives | PromZ

loyale klanten

Averechts effect van klantenkaarten

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Steeds meer bedrijven zien het belang van loyale klanten en maken daar werk van. Het aantal loyalty programma’s rijst de pan uit. Veel daarvan gebruiken een klantenkaart. Maar is het instrument nog wel onderscheidend en effectief? Cedrola en Memo onderzochten de effectiviteit van loyaliteitsprogramma’s die gebruik maken van een klantenkaart. [...]

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